UX Designer
Hello, I’m Jessica
Product Designer and Researcher
“People ignore design that ignores people.”
~ Frank Chimero, Designer
Projects
Design
Research
Development
User Experience Design
With a focus on empathy and understanding, I design solutions that not only look beautiful but also truly make a difference in people’s lives. By embracing the power of human-centered design, I strive to create designs that are not just visually appealing, but also accessible, usable, and impactful.
User Research
I believe the only real expert in UX is the user. By delving into the world of user research, I uncover key insights to drive design solutions that address user pain points effectively, elevating user experiences to new heights.
Web Development
My experience in front-end web development, including an understanding of HTML, CSS, and JS, allows me to create accessible and seamless design solutions while collaborating effectively with cross-functional teams.
Visual Design
I bring a unique blend of graphic design expertise and digital asset creation skills in Figma and Adobe CC to every project. With a keen eye for detail and a knack for creating intuitive user experiences, I strive to design solutions that not only look great but also function seamlessly.
6+ years of Enterprise Product Experience
4+ years designing and researching B2B products end-to-end
2+ years in the backend as a Systems Administrator
3+ years in Web Design and Development
Experience
User Experience Designer @ Omni Federal / 2023 to Present
- Design software solutions to vague, high-level requirements from DoD clients, including a document editor that incorporated ML solutions.
- Conduct and analyze discovery research to understand user needs and project requirements for data-heavy products
- Document the research and design processes with artifacts such as journey maps, personas, artifact maps, etc.
- Design and build wireframes both low and high fidelity, based on user journeys
- Create high-fidelity interactive prototypes using Figma
Web Developer and Designer @ Freelance / 2022 to 2024
- Research solutions to reduce current costs and increase ROI.
- Identify and track notable key performance indicators for usability, accessibility, and content SEO.
- Optimize digital assets for performance.
- Design, build, and customize websites using HTML, CSS, and JS for efficiency and responsiveness.
- Define creative digital solutions as they interact with a holistic service and customer experience.
- Document key decision and research findings from the beginning of the project.
UX Designer @ By Light Professional IT Services / 2021 to 2023
- Manage the research-design cycle for individual projects from beginning to end by utilizing Agile methodology.
- Utilize design thinking framework and best practices to solve complicated problems and advocate for the user.
- Conduct, document, and analyze user centered research using methods such as competitive analysis, interviews, data analysis, usability testing, etc.
- Design and prototype various levels of mockups, from low-fidelity to pixel perfect, while incorporating research.
- Ideate solutions based on research findings, and iterate on designs to achieve an aesthetically pleasing and intuitive usability.
Systems Administrator @ By Light Professional IT Services / 2018 to 2021
- Maintained My HealtheVet, the most active government website within the Department of Veteran Affairs and under close observation by Congress and the White House.
- Coordinated triage with immediate action as problems occurred to minimize negative impacts to our users.
Education
Bachelor of Science in Professional Studies at Brigham Young University – Idaho. My degree was built of three professional certificates: Graphic Design, Web Development Frontend, and Computer Programming.
Certifications
Speciality Research Certificate – Nielsen Norman Group
SAFe 5 Practitioner – Scaled Agile
Journey Mapping – Interaction Design Foundation